Important information
- How to contact us?
- Which companies do we deal with?
- Fees & Charges
- Renewals
- What to do if you have a complaint
- Disclosing the full facts
- Keeping us informed
- Data protection
- Who regulates us?
How to contact us?
Breakdown Assistance:
0800 781 4413
24 hours a day
Customer Services:
01698 787 581
Monday to Friday 9am – 8pm,
Saturday 9am – 5pm,
Sunday 10am – 3pm
(Customer Services cannot help if your car breaks
down. Please call the Breakdown Assistance number given above).
Please note that opening hours are subject to change.
Which companies do we deal with?
Your breakdown cover is provided by DAS Legal Expenses Insurance Company Limited.
Fees & Charges
We will charge you a fee of:
£5.00 for any adjustment to your policy.
£2.00 if you pay for your policy using a credit card.
£2.00 if you require paper documents (including a card).
These charges must be paid either by debit or credit card at the time. Please note that if you cancel, any fees charged for setting up your policy (including a credit card charge, direct debit arrangement fee or document charge) will not be refunded.
If your policy is cancelled within 14 days of receiving your documents,
and you have not made a claim on your policy, you will receive a full
refund. If you cancel within this period and have made a claim on your
policy no refund will be given.
If your policy is cancelled after the 14 days period, no refund will be given.
Renewals
For your convenience and protection, if you are paying for your
breakdown cover using your own debit/credit card, we will automatically renew your breakdown cover next year (unless you have asked us not to).
We will write to you before the renewal date to remind you of this and to let you know what the policy terms and new payments will be.
What to do if you have a complaint?
If you wish to register a complaint, please contact us:
- By phone on 0845 272 7300
- In writing to:
The Managing Director,
The Green Insurance Company,
1 Masterton Way,
Tannochside Business Park,
Glasgow,
G71 5PU - By e-mail to Customer Services at complain@greeninsurancecompany.co.uk
Disclosing the full facts
If you don’t tell us about all material facts, your
insurance could be invalid and not give protection in the event of a claim.
If you are in any doubt about whether to tell us about something, please ask us about it.
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Keeping us informed
You have a duty to tell us about any changes to your circumstances. In particular you must call us before you change your car or if you move address.
Data Protection
The information you give to us is passed to the insurer(s) of your policy(s).
What Your Insurer Does With Your Information
They use this information for underwriting purposes, to service your policy, and for statistical and administration purposes.
They may share your information with other organisations such as their reinsurers (for reinsurance purposes) and claims handling companies (for the supply of claims services).
These organisations may not use your information for purposes other than those stated.
- Your insurer may use third party organisations to carry out audits on their behalf. This will only happen if a confidentiality agreement is in place between your insurer and the organisation.
- Your insurer may pass your personal data to other companies for processing on their behalf. Some of these companies may be based outside Europe in countries which may not have laws to protect your personal data, but in all cases they will make sure that it is kept securely and only used for the purposes for which you have given it. Details of the companies and countries involved can be given to you on request.
- Insurers pass information to and use various databases to help check the information given and also to prevent and find fraud. This includes but is not limited to; the Claims and Underwriting Exchange Register, the Motor Insurance Anti-Fraud and Theft Register, Credit Industry Fraud Avoidance System, and the Motor Insurance Database.
What We Do With Your Information
- We use your information to service your policy, and for statistical and administration purposes.
- If there is an unpaid balance on your account, we will pass your details to a debt collection agency for them to collect this amount on our behalf.
- Please note, only you can cancel your breakdown policy or change your address. No-one else can do this on your behalf.
- We may record and monitor calls for the protection of both you and us, and to maintain our high standards.
- To tell you about our range of financial products and special offers which could save you money, we will contact you in the future (including by e-mail if you give your e-mail address), and may share your contact details with other carefully selected companies. If you don’t want this, please call us on 0845 272 7601.
Who regulates us?
The Green Insurance Company Limited is authorised and regulated by the Financial Services Authority. Our FSA Register Number is 469333.
Our permitted business is general insurance mediation.
You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.