Security & privacy

Data Protection

For your protection and ours, and to ensure our high standards are maintained, we may record or monitor your call and/or your activity on our website.

If you provide information to us, either via our website or over the phone, we will use this information to allow us to service any policy you buy from us, and for statistical and administration purposes.

So we can tell you about our range of financial products and special offers which could save you money, we will contact you in future, and may share your contact details with other carefully selected companies as well as other companies within the Kwik-Fit Group. From time to time we may pass customer information to an external agency to carry out a customer satisfaction survey on our behalf. Please call us on 0845 272 7603 if you do not wish your information to be used in these ways.

We may disclose information about you and your policy to the Financial Services Authority and/or the Financial Ombudsman Service, if requested by them. This will only happen if needed to enable them to fulfil their obligations such as investigation of a complaint, or alleged misconduct.

Insurers pass information to various databases in order to prevent and detect fraud. The databases used depend on the type of insurance being bought. For motor insurance, this includes the Claims and Underwriting Exchange Register, the Motor Insurance Anti-Fraud and Theft Register, and the Motor Insurance Database. Further details will be given before you buy and on your documents.

Your Information

We will keep the information you provide to us secure and private. For your convenience we will make changes to your policy on the instruction of your spouse/partner or a named driver on your policy. If you do not wish this, or if you would like someone else to have access to your file, please let us know. Please note that we will only cancel your policy or change your address on your instruction. No-one else can do this on your behalf.

The insurer who underwrites your policy may pass your personal data to other companies for processing on their behalf. Some of these companies may be based outside Europe in countries which may not have laws to protect your personal data, but in all cases your insurer will ensure that it is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided on request.

In the event of an outstanding balance on your account, we will pass your details to a debt collection agency for them to collect this amount on our behalf.

Access to Your Information

Under the Data Protection Act 1998 you have the right to request a copy of the information we hold on you. If you would like to receive this, please call us on 0845 272 7603.

Alternatively, you may write to us at:
Data Protection Officer
The Green Insurance Company
Tannochside Business Park
1 Masterton Way
Uddingston
Glasgow
G71 5PU

Please quote your name, address etc .
Please note that a small fee of £10 may be charged for dealing with such requests, in accordance with the Data Protection Act 1998. This is to cover our administration costs in processing your request. Please make accompanying cheques payable to The Green Insurance Company.

Information Security

At The Green Insurance Company we take security very seriously. We use the latest technology to make sure all information given on our site is safe and secure.

SSL encryption

We use 128-bit Secure Socket Layer (SSL) Encryption to encrypt any details you send to us. When you are on a secure area of our site a padlock will appear at the bottom right hand corner of your browser. In addition we also store your data internally behind a firewall to prevent unauthorised people from gaining access to it.

External links

Links to third party websites are provided solely for your convenience. When you activate these links you will leave the Site. We do not endorse or take responsibility for the content on third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites you do so entirely at your own risk. We are not responsible for the privacy policies and practices of other websites and therefore recommend that you check the policy of each site you visit.

Site access and password usage

This Site is directed at those who can access the Site from the UK and is intended for use by UK residents only. Applications for products or services from non-UK residents will not be accepted.

At certain stages on our website you are able to register to retrieve a quotation. You are responsible for maintaining the confidentiality of your details and your password and for restricting access to your computer to prevent unauthorised access to your account. You accept responsibility for activities that occur under your account. You agree to inform us immediately if you have reason to believe that your password is being used in an unauthorised manner.