Please read this notice carefully as it contains important information about our use of your personal information. You should also show it to anyone else insured under your policy. It explains how we use all the information we have about you and the other people insured under your policy.
We are The Green Insurance Company Limited and we are part of the Ageas Group of companies. We may share information with other companies in the group for any of the reasons set out in this notice. If you want to know more about the Ageas group, please go to www.ageas.co.uk
Some of the personal information that we ask you to provide is known as “sensitive personal data”. This includes information about health issues, and any criminal convictions. We need to use sensitive personal data to provide you with quotes, arrange and manage your policy and to provide the services described in your policy documents (such as dealing with claims).
We will use and share your information with your insurer and Ageas Group Companies to arrange and manage your insurance policy (including handling claims and issuing renewal documents and information to you). We and your insurer will also use your information to assess your insurance application and share information with credit reference agencies. The agencies will record our enquiry.
We and your insurer may have to share your information with other insurers, regulatory authorities, business partners or agents providing services to us or your insurer:
• to arrange your policy;
• to manage your policy including dealing with claims;
• for credit scoring purposes;
• to prevent or detect crime (see below);
• if we are required or permitted to do this by law (for example, if we have a request from the police); and/or
• if you have given your permission.
Preventing and detecting crime
We and your insurer may use your personal information to prevent crime by:
• checking your information against our own and your insurer’s databases;
• sharing it with fraud prevention agencies; if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering. Further details explaining how the information held by fraud prevention agencies may be used can be obtained by the Data Protection Officer at the address set out below.
• sharing it with operators of registers available to the insurance industry to check information and prevent fraud. These include the Claims and Underwriting Exchange Register. We and your insurer may pass information relating to your insurance policy and any incident (such as an accident, theft or loss), to the operators of these registers; and/or
• share it with the Motor Insurance Database (MID) which may be used by fraud prevention and law enforcement agencies to establish whether a driver is insured to drive a vehicle and/or for preventing or detecting crime. If you are involved in an accident in the UK or abroad, the MID may be searched to obtain relevant policy information. You can find out more at www.mib.org.uk
Dealing with others on your behalf
To help you manage your insurance policy, subject to answering security questions, we will deal with you or your husband, wife or partner whom we reasonably believe to be acting for you if they call us on your behalf in connection with your policy. For your protection only you can cancel your policy or change the contact address; if your policy is in joint names, both of you must give permission.
We may use your personal information and information about your use of our products and services for marketing and to carry out research and analysis to help us meet your needs. We will only share your information in this manner with your permission.
We may, for marketing purposes, share your personal information with selected business partners for them to contact you about products and services we think may be of interest to you.
We may contact you if you abandon or fail to complete an online quotation to see if we can offer you any assistance with this.
As part of our service to you, we may ring you about any quotation you receive from us.
We may also send you information via post, email and/or telephone in accordance with your preferences.
If you do not want us to use your personal information for marketing or research and analysis, please telephone us on 0800 561 0400.
Monitoring and recording
We may record or monitor calls for training purposes, to improve the quality of our service and to prevent and detect fraud. We may also use CCTV recording equipment in and around our premises
We may store copies of your information outside the European Economic area. If we do this we will ensure that the information is kept protected and secure.
In general you may visit our website without providing us with any personal information. However, there are times when we may need information from you, which includes your internet address, so that we can track unique visits to our site to review issues such as who visits and why they visit.
We use third parties (such as Sitestat) to collate IP addresses (amongst other things) to help us understand our internet traffic data and data regarding your browser type and computer.
The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times.
Our website uses Secure Socket Layer (SSL) to enhance security when entering sensitive data while requesting an online quote. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to discourage unauthorised access by others.
What is a cookie?
A “cookie” is a text file containing small amounts of information which are stored on your computer or device when you visit a website. Cookies do not harm your computer, and they do not store personally identifiable information such as credit card details.
Are there different types of cookies?
Yes. Some cookies are only placed on your computer for the duration of your visit to our website, these are called “session based” cookies. These automatically expire when you close down your browser. The other type of cookie is known as a "persistent" cookie. These cookies remain on your computer for a period of time until they expire or are removed.
What are cookies used for?
Cookies make our website easier for you to use and provide you with a more efficient customer experience. For example, they help us to identify and resolve website errors, and they save you time by not having to re-enter your details each time you visit. They also help us personalise our service to you when you return to our website. This information, which is stored in a first party cookie on your computer, is fully secure and cannot be accessed by anyone else.
Cookies on third party websites
We have professional relationships with carefully selected and monitored third parties who may also place cookies on your computer either when you visit our website or across different websites. These cookies allow us to show you different products and services based on what you appear to be interested in.
Here’s a list of cookies that are used on our website and what they’re used for:
|Cookie name||Cookie type||Party||What is it used for?|
|OMG cookie||Persistent||1st Party||To analyse online marketing campaigns and to pay cashback payments to customers|
|MTC Cookie||Persistent||1st Party||This cookie is used for email campaigns to personalise the email and track whether the email has been opened or read and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications.|
|Servicetick cookie||Session||1st Party||To analyse your use of our website, including the time you spend on the site, the number of pages you visit and whether you purhase a policy.|
|Maxymiser cookie||Persistent||1st Party||To allow us to ensure that our web pages are displaying correctly|
|Google Analytics cookies||Combination of persistent and session||1st Party||To analyse your use of our website, including the time you spend on the site, the number of pages you visit and whether you purhase a policy.|
|Google Re-targetting cookie||Persistent||1st Party||To allow third party websites to show you adverts based on what you appear to be interested in|
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're transparent about your privacy when using our website.
Useful information about cookies, including how to remove them, can be found at: http://www.allaboutcookies.org.
If you require further information on, or wish to complain about, the way that we use your personal information, please contact the Data Protection Officer at 1 Masterton Way, Uddingston, G71 5PU
If you would like to have a copy of the information we hold about you, please contact our Data Protection Officer, giving your name, address and insurance policy number. We may charge you a fee for this.
If we change the way that we use your personal information, we will write to you to let you know. If you do not agree to that change in use, you must let us know as soon as possible.
We keep this privacy notice under regular review and will publish any updates on this web page. This privacy notice was last updated on 06/07/2012.